Timeframes vary depending on the delivery address and the shipping method selected. We recommend booking in advance to receive your item comfortably before your event.

• Showroom pickup: Your order will be ready as soon as the next day (subject to availability)
• Express delivery: 24 to 48 hours
• Standard delivery: 3 to 5 business days
• Personal delivery: Courier service within Paris (intra-muros), 2-hour time slot Monday to Friday.

You will receive your item no later than the first day of your rental period. For example, if your rental starts on June 2, you will receive it no later than June 2. We do our utmost to ship items ahead of your delivery date, but unfortunately we cannot be held responsible for any carrier delays.

As soon as your order is shipped, you will receive an email from the selected carrier confirming pickup and allowing you to track the delivery in real time.

Need an item urgently? Select “Express” delivery or “Personal courier delivery” within 2 hours (within Paris intra-muros).

Yes. You can enter the address of your choice at checkout, as long as it allows delivery under good conditions (presence on site, concierge, reception desk, etc.).

However, Une Robe Un Soir cannot be held responsible for any issues related to the delivery or return of the parcel once it has been handed over to the carrier.

If you notice a delay or a tracking issue, please contact us as soon as possible. Our team will assist you in finding the best solution, with responsiveness and care.

At the end of your rental period, simply return the item according to the instructions provided with your order. The return must be made by the end date of the rental period to ensure the smooth running of upcoming bookings.

A late return may result in additional fees, calculated based on the delay and the value of the item, to ensure fairness among our clients.

The security deposit is released after the returned item is received and passes quality control, subject to conformity.

If your question isn’t covered here, feel free to contact us by email at contact@unerobeunsoir.com or via WhatsApp Business at +33 7 67 38 99 73