“Calendar” means the electronic calendar on the Website indicating the respective dates and periods of availability and booking of a Rental Product.

“Customer” means any User who has placed an Order on the Website.

“Order” means any reservation of a Product for rental by a User, confirmed by the Company via an Order Confirmation email and duly paid.

“Customer Account” has the meaning given in the Preamble.

“Rental Expiration Date” means the last day of the Rental Period, and the date on which the Rented Product must be returned to the Company.

“Order Confirmation” means the summary of an Order indicating: the Rented Product, the Rental Period, the Delivery Location, the Delivery Method, the Return Date, and the Price. Any order is firm and non-refundable. In the event of a legitimate reason (serious illness, hospitalization, death of a close relative), and upon presentation of supporting documents, a refund may be granted, subject to Management approval. Outside of these cases, no refund will be possible; a credit note valid for 12 months will be offered.

“Rental Period” means any rental period of four (4) or eight (8) calendar days selected by a Customer and confirmed by the sending of an Order Confirmation email.

“Subscription” means enrollment in one of the clothing box service plans offered by the Company, with or without commitment, and automatically renewed unless the Customer requests otherwise.

“Commitment” means the period chosen at the time of subscription during which payments remain due until the end of the commitment period. Subscribing to any plan commits the Customer for the selected commitment period. The chosen subscription term constitutes a commitment for which payments are due until the end of said period. The subscription plan, as well as the related commitment period, will be automatically renewed. If the Customer requests cancellation during the commitment period, the Customer will be required to pay the amounts due to the Company (contractually, in respect of the commitment) in order to terminate the contract.

“Payment Platform” means the secure payment platform on the Website. It is reminded that the payment platform is operated by a third party and that the Company cannot be held liable in the event the payment platform is suspended or interrupted for reasons beyond the Company’s control.

“Rental Product” means any ready-to-wear item, bag, jewelry, or accessory offered for rental on the Website. For clarity, a Product includes the Product itself, its tag guaranteeing authenticity, and any related or attached accessory (belt, slip, case, brooches, pouch).

“Rented Product” means any Rental Product that is the subject of an Order.

“Second Style” means any product added free of charge to the order, in addition to the rented product. This option allows the Customer to try a second model or another size. If the “Second Style” is worn instead of the initially selected product, the order amount remains unchanged, as this option is included at no additional cost and without any change to the initial billing terms. However, if the “Second Style” is worn in addition to the initially rented product, the second product will be billed at the price indicated on the Website, under the same conditions as the first selection.

“Second-Hand” means all Products purchased. The Customer benefits from the statutory withdrawal period provided for in the French Consumer Code (Article L121-20-12), which states that the 14-day period runs from the date the contract is concluded. The Customer is entitled to one free exchange of equivalent value. For subsequent exchanges, for a credit note, or for a refund, return fees of nine (9) euros apply. Purchases of Second-Hand Products made directly at the showroom are firm and final and may not be exchanged, credited, or refunded.

“Purchase via the wardrobe” means any Product purchased by a Subscriber from their wardrobe. This product does not require return and becomes the Subscriber’s property once paid. The return policy does not apply to purchases made via the wardrobe.

“Return of Rented Products” means all products that must be returned to the Company as part of the rental. For clothing boxes, if items are not returned at the end of each monthly period, on time and as indicated in the customer area, the non-returned products will be considered purchased and the Company may automatically charge the amount at which the product is sold on the Website.

“Additional Item” means any product added in addition when creating a box. Each product has a value of thirty (30) euros. Up to four (4) additional items may be added per box.

“Website” has the meaning given in the Preamble.

“Carrier” means La Poste or any other external carrier providing delivery of a Rented Product to the Customer or return of a Rented Product to the Company, as indicated in the Order Confirmation.

The Rental Products presented on the Website are original products offered for rental by the Company. Each Rental Product is provided to the Customer in good condition, with its brand tag, after eco-friendly dry-cleaning, pressed, and placed on a dedicated hanger and in a garment bag. Cleaning and standard maintenance are included in the rental price.

The Company reserves the right to modify the Rental Products on the Website at any time and without prior notice, and to remove any Rental Product at its sole discretion. Rental Products are offered at a given time depending on the season and the Company’s positioning choices and may vary over time and seasons.

The Company reminds Users that the descriptions, characteristics, and visuals of Rental Products are provided for information purposes only. The Company cannot be held liable for any difference in perception of color, shape, drape, or material, or for styling advice provided regarding a Rental Product. Prior to placing an Order, each User is invited to check whether the measurements indicated for a Product may suit their size and body shape; the Company cannot be held liable in this respect. Information on the Website is provided for guidance only, and it is the Customer’s responsibility to verify that the Product meets their needs. The Company provides no warranty that Rented Products are suitable for any particular use.

Rental Products are offered for rental subject to their availability shown on the Website Calendar. The Calendar is automatically updated with reservations made. It remains possible that rentals are placed simultaneously on the same Rental Product. In such case, the Company will inform the Customer as soon as possible and will offer a substitute Rental Product. The Company declines any liability in the event of an error in the Website Calendar resulting from a technical issue or maintenance, provided there is no fault on the part of the Company.

No Product may be reserved or set aside for a fitting without prior validation of an order and full payment. Any fitting request via a Wishlist does not in any way guarantee availability of the relevant Product, which may be currently rented or stored outside the showroom.

The prices and services offered on the Website are part of the Company’s commercial policy and may vary at its discretion. No User may claim any right to any service offered at a given time on the Website, to free services, or to the pricing of any service or Rental Product.

Only a User who has completed registration on the Website by creating a Customer Account may place an Order on the Website.

The Company reserves the right to suspend a Customer Account in the event of a breach of these Terms by the User, prior payment default, Faulty Return, a dispute with the User, or suspicion of fraud.

The User must provide their last name, first name, address, mobile phone number, email address, and any other information required to create the Customer Account. The User expressly warrants that this information is personal to them and is complete, accurate, and truthful. The User undertakes to protect their login credentials and passwords and to inform the Company without delay of any suspected misuse of their credentials and/or password. If a third party receives the parcel on the User’s behalf, the User must indicate the recipient’s identity and phone details.

The reservation of a Rental Product is made on the Website, subject to availability on the Calendar. As previously stated, availability will be confirmed by the sending of an Order Confirmation. If the Customer does not receive an Order Confirmation, the reservation will automatically be considered cancelled and the Company may offer the User an alternative reservation at no additional cost.

Placing an Order and reserving a Rented Product are subject to (i) payment in full of the rental price by bank card via the Payment Platform and (ii) authorization for the Payment Platform to retain a card imprint corresponding to potential substitution or repair costs in the event of a Faulty Return, or late return penalties. In the absence of a Faulty Return, this imprint will be retained until the Return Date. In the event of a Faulty Return, it will be retained until full payment of amounts due for repair or replacement of the Rented Product, as set out in these Terms. The Customer undertakes to have sufficient funds to meet these obligations.

The Company reserves the right to refuse any Order in the event of a prior Faulty Return by the User or a dispute with the User.

Any Order becomes final upon sending the Order Confirmation by the Company. No cancellation or refund may be demanded by the Customer. However, as a commercial gesture, and where the Customer is unable to use the Rented Product for objective reasons beyond their control (accident, illness, etc.) duly justified to the Company, the Company may grant a credit note for a future rental within the timeframe set by the Company. Bookings made following a showroom fitting (immediately or later) are not distance purchases and do not allow the exercise of the statutory right of withdrawal.

Delivery fees are borne by the Customer and are charged in addition to the order, as described on the Website. The Customer may pick up their order from the showroom free of charge provided this option is selected at checkout. Deliveries are made on the Carrier’s standard working days and hours.

For any shipment by Carrier, the Carrier’s dispatch/acceptance stamp shall be proof of dispatch. The Company uses external Carriers and shipping timeframes are provided for information only. The Company cannot be held liable for delivery delays attributable to the Carrier. The Customer must provide a complete and accurate delivery address, access codes, floor, building number, and be present at delivery or, failing that, provide the name and phone number of the recipient. The Company cannot be held liable for failed delivery due to the Customer’s absence or incorrect delivery details. Any costs related to return to the Company due to inability to deliver and any re-shipping costs will be borne exclusively by the Customer and shall not entitle the Customer to cancel the Order.

A Rented Product is deemed delivered and in the Customer’s possession when it is made available by the Carrier, as evidenced by the Carrier’s tracking system.

The Rented Product is shipped in dedicated protective packaging with a return slip. Upon delivery, the Customer must check that the Rented Product conforms to the Order. In the event of non-conformity, the Customer must immediately notify the Company and refuse delivery. If the Customer does not refuse delivery as described above, the condition of the Rented Product will be deemed compliant with the Order and satisfactory to the Customer.

In accordance with Article L121-21-8 of the French Consumer Code resulting from Law No. 2014-344 of March 17, 2014:

“The right of withdrawal cannot be exercised for contracts:
1° For the supply of services fully performed before the end of the withdrawal period and the performance of which began after the consumer’s prior express consent and express waiver of their right of withdrawal (...).”

On the Website and at the time of placing an Order, the User expressly waives their right of withdrawal for rental services only.

For the avoidance of doubt, each Rental Product remains the sole property of the Company, as expressly acknowledged by each User and Customer. Rental grants only the right of use to the Customer for the Rental Period, provided such use complies with these Terms.

The Customer undertakes to keep the Rented Product with the greatest care and to take all necessary measures to ensure its integrity. Legal and physical custody of the Rented Product is transferred to the Customer during the Rental Period, and the Customer undertakes to behave as a prudent and responsible person and in compliance with the law. The Customer undertakes to use the Rented Product for its intended purpose and not to leave it unattended or within reach of young children.

The Customer undertakes not to clean, alter, or modify (directly or through a third party) a Rented Product, nor to make any alterations or stitching, nor to modify its color or length (including straps), tags, or any aspect of the Rented Product.

The Customer undertakes to store the Rented Product in a clean, dry place, protected from humidity, sunlight, and dust. The Customer undertakes to wear the Rented Product taking into account its fragility and specific characteristics. By way of example, a gown with a train is not intended to be worn at events with large crowds in confined spaces, which may lead to trampling/tearing. Any alteration may only be carried out by the Company, and only the internal tailoring service may be used on a Rental Product.

It is reminded that return dry-cleaning for standard maintenance (common stains, a loose button, for example) is included in the rental price. The Customer must not attempt to clean any stain on a Rented Product themselves or through an external service. Any attempt at cleaning or repair by the Customer constitutes a Faulty Return, and the Customer authorizes the Company to charge the Repair Cost or Replacement Cost in case of cleaning or repair in breach of these Terms.

The Customer undertakes not to entrust custody of a Rented Product to any third party, and not to sub-rent, lend, or make the Rented Product available to any third party. The Customer also undertakes to use the Rented Product for personal use only, excluding any commercial use, unless expressly authorized by the Company.

In case of destruction, loss, or theft, the Customer must immediately inform the Company by email at contact@unerobeunsoir.com or by phone at 07.64.59.22.64, and in case of theft, report it to the police within 24 hours. The Customer must provide the Company with a copy of the police report.

The Customer undertakes to return the Rented Product no later than the Rental Expiration Date. Any overrun of the Rental Period will result in a fixed late fee of thirty (30) euros including tax per day per Rented Product, and expressly authorizes the Company to use the card imprint taken at the time of the Order to charge these late fees. If the delay exceeds seven (7) calendar days from the Rental Expiration Date, the Customer authorizes the Company, after prior notice sent by email and remaining without effect, to charge the card imprint an amount equivalent to 100% of the public retail purchase price of the Rented Product, or, if the Rented Product is not available, 100% of the public retail purchase price of an equivalent product (the “Replacement Cost”).

A “Faulty Return” means any non-return (i) of a Rented Product, any return of a Rented Product (ii) in a condition different from that in which it was shipped by the Company, or (iii) of a product different from the Rented Product for any reason.

The Customer undertakes to inform the Company without delay in the event of alteration or damage to a Rented Product, it being specified that only the quality control carried out by the Company upon return shall be authoritative. In the event of a Faulty Return, the Company will notify the Customer by email of any damage identified during quality control. If the damage requires additional treatment beyond normal wear and tear (such as a stain requiring special treatment, re-sewing a button, or a hem), the Company will estimate the repair/extra cleaning cost and notify the Customer of the charge (the “Repair Cost”). The Customer expressly authorizes the Company to charge the Repair Cost to the card imprint.

In the event of damage making re-rental impossible (including tears, heel holes, cigarette burns, indelible stains such as soy sauce), the Company will charge the Replacement Cost (retail price of the product) and the Customer expressly authorizes the Company to charge the Replacement Cost to the card imprint.

In the event of return of a product different from the Rented Product, including a counterfeit, the Customer expressly authorizes the Company to charge the Replacement Cost to the card imprint, without prejudice to any legal action, including criminal action, that the Company may bring.

The Customer expressly undertakes to take all necessary measures to enable the Company to recover the Repair Cost or Replacement Cost.

The Brand and all Website content (including slogans, punchlines, photographs, videos, animations, drawings, graphics, logos, pictograms, and texts) are the Company’s exclusive intellectual property and may not be used, displayed, extracted, or reproduced (for commercial or non-commercial purposes) in any manner whatsoever without the Company’s prior express consent. Any use, display, extraction, or reproduction of such content and rights without the Company’s express consent (including, without limitation, any deeplink) constitutes infringement and may expose the offender to the penalties provided for, in particular, by Article L713-1 of the French Intellectual Property Code, without prejudice to any other action the Company may take.

By signing up for the service, you agree to receive automated marketing and informational text messages (SMS) from Une Robe Un Soir, sent to the mobile number you provided. Message frequency varies based on your interactions, and standard message and data rates may apply depending on your carrier. You can unsubscribe at any time by replying “STOP” or via the link included in our messages. An unsubscribe confirmation will be sent, and no further messages will be delivered. For assistance, you can contact us by email at contact@unerobeunsoir.com or consult the links included in our messages. Before changing or transferring your mobile number, you agree to inform us in order to stop receiving messages. Your data is processed in accordance with our Privacy Policy. We reserve the right to change these terms or discontinue the service at any time; changes take effect upon publication.

The Website operates 24/7. However, the Company disclaims any liability in the event of interruption of the Website for maintenance or content updates, technical issues of any kind (including viruses), unavailability due to overload or hosting issues, or misuse of the Website by a User (including abnormal use or loss of login credentials).

The Company reminds Users that the use of hyperlinks may direct Users to third-party websites or applications outside of the Website. The Company disclaims any liability relating to the use or content of such websites or applications. The Company may, at its discretion, insert hyperlinks to all or part of the Website without providing justification. Each User expressly undertakes not to insert any hyperlink pointing to another website. If a User enters content on the Website (such as reviews), the Company has moderation powers over such content and disclaims any liability of any kind in relation to it.

The User acknowledges and waives any claim against the Company, and the Company cannot be held liable for:

• Content, photographs, and information provided on the Website, which are provided for information purposes only. Such information and visuals are intended to improve User information but are not contractual. The Company does not guarantee the completeness or accuracy of such information, nor the suitability of Rental Products for a particular use or need;
• The suspension or interruption of the Website or any of its functionalities, including the calendar, for technical or maintenance reasons;
• Temporary or permanent unavailability of a Rental Product, changes in rental prices, or unavailability (temporary or permanent) of any service available on the Website (courier, free fitting, etc.) or its pricing;
• Any direct or indirect damage caused to a User, Customer, or third party resulting from inaccurate information or errors made by the User during registration or ordering, fraud by a User or Customer, or breach of these Terms;
• Any direct or indirect damage resulting from loss or delay in delivery of a Rented Product due to the Customer, the Carrier, or a force majeure event;
• More generally, any indirect damage caused to a User or third party resulting from use of the Website, unless a fault by the Company is established as the exclusive and direct cause of such damage.

The failure by either Party to enforce any provision of these Terms shall not constitute a waiver of its right to enforce such provision later. If any provision of these Terms is held invalid, unenforceable, or void, the remaining provisions shall remain in full force and effect, and the invalid, unenforceable, or void provision shall be replaced by terms that most closely reflect the content and intent of the original provision.

These Terms are governed by French law and any dispute arising from the performance or interpretation of these Terms shall be subject to the jurisdiction of the competent courts of Paris.