FAQ – SECOND-HAND

Here you will find answers to the most frequently asked questions about purchasing second-hand luxury pieces on Une Robe Un Soir.

If you can’t find the answer you’re looking for, our customer service team is here to help.

Second-hand is the opportunity to purchase luxury or premium pieces that have been previously worn, carefully selected and authenticated, at attractive prices. The goal is to extend the life of garments and accessories while supporting a more responsible, sustainable approach to fashion. Each item is thoroughly inspected before being offered for sale.

All items offered for sale are meticulously checked by our atelier. Pieces are cleaned, repaired if needed, and prepared to ensure optimal condition at the time of purchase. For luxury leather goods, additional authentication and expertise are provided by recognized specialists.

Each item is rated according to clearly defined condition levels:

  • New condition: never worn, original tags intact
  • Very good condition: worn a few times, with no major signs of wear
  • Good condition: some signs of use, refreshed by our quality team

Minor snags, light stains, or everyday wear are handled by our atelier at our expense — so you can enjoy your piece with complete peace of mind.

However, if an item can no longer be rented due to significant damage, a financial compensation proportional to the item’s retail value may be requested and charged via your card imprint.

Prices are set according to several criteria:

  • the brand,
  • the model’s popularity,
  • its overall condition,
  • its age,
  • its original value when the item was new.

This approach ensures a fair price that aligns with the quality of the piece.

Une Robe Un Soir does not purchase items directly, but offers a consignment service. Items are deposited by their owners and then offered either for second-hand sale or for rental, depending on their category.

Each deposit is subject to approval by our team, based on strict criteria regarding condition, brand, style, and consistency with the Maison’s universe.

Our Une Robe Un Soir boutique is open without appointment and welcomes you to discover our selection of second-hand luxury pieces (45 Rue de Courcelles, Paris 8th).

You are welcome to come freely to:

  • see the pieces in person,
  • receive personalized advice,
  • purchase directly in-store,
  • or complete your experience with an online purchase.

Our team is here to support you with care and expertise, in an elegant and welcoming setting.

Online purchases may benefit from a right of withdrawal under the conditions provided by law.

However, items purchased directly in-store are not eligible for return, exchange, or refund.

Our VAT refund policy applies only to purchases made in our physical store. Online purchases are not eligible for a VAT refund, whether you choose home delivery or in-store pickup, even if you are a foreign visitor.

Timeframes vary depending on the delivery address and the shipping method selected.

  • Showroom pickup: Your order will be ready as soon as the next day (subject to availability)
  • Express delivery: 24 to 48 hours
  • Standard delivery: 3 to 5 business days
  • Personal delivery: Courier service within Paris (intra-muros), 2-hour time slot Monday to Friday.

If your question isn’t covered here, feel free to contact us by email at contact@unerobeunsoir.com or via WhatsApp Business at +33 7 67 38 99 73

FAQ Second-Hand Illustration
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